Maintenance & Support
Your holiday lighting is under our protection. Report any issues, and our team will swiftly restore your display to its full glory.
Emergency Repair
For serious safety concerns, please contact local first responders immediately. For any potential safety issues related to your lighting, call us right away.
Standard Maintenance
For light outages, visual issues, or other problems, submit a request and we'll take care of it.
Enhancement Request
Want to add to your display? Give us a call or submit a consultation request, and let us know what you'd like to add.
Submit Maintenance Request
Describe the issue you're experiencing and upload photos to help our knights diagnose and resolve the problem quickly.
Maintenance Request Form
Submit your maintenance request below and we'll respond within 24-48 hours to schedule a service visit.
Common Issues & Solutions
Before submitting a request, check if your issue might have a quick solution. Our knights have compiled the most common problems and their remedies.
Lights Not Turning On
Quick Check:
- Verify timer settings
- Check circuit breaker
- Ensure GFCI outlet is reset
If still not working, submit a maintenance request.
Partial Section Out
Common Causes:
- Loose connection
- Weather-related damage
- Individual bulb failure
Schedule maintenance - usually quick fix.
Flickering Lights
Possible Issues:
- Loose electrical connection
- Water infiltration
- Voltage fluctuation
Requires professional attention.
Timer Malfunction
Try First:
- Reset timer to current time
- Check battery backup
- Verify program settings
Contact us if issues persist.
Weather Damage
After Storms:
- Inspect for visible damage
- Don't attempt repairs yourself
- Take photos for assessment
Submit photos with your request.
Color Changes
For RGB Systems:
- Check controller settings
- Verify app connectivity
- Reset to default program
We can provide remote support.
The Knights' Pledge
We're dedicated to keeping your display shining bright all season. Expect fast responses and professional fixes, every time.
Standard
24-48 Hours
Most problems fixed quickly
Communication
Always
We keep you informed every step of the way